I've owned a Vigier Excess Original for many years and I want to get serious about setting it up properly, but I cannot seem to get the action to factory specified standards. It's supposed to be 2.0 mm at 12th fret for treble and 2.5 for bass, but I cannot get it anywhere near that. I have the bridge saddles as low as they can go and positioned properly for intonation, but the action is still at least twice as high as factory specs. What am I doing wrong? Are my bridge saddles incorrect? Is it possible to purchase replacement parts? The instrument is well out of warranty.
Thanks for the help!