Fret issue

[dockorey]

I purchased a used 2018 Excalibur original from Reveb and there is minimal fret area from the high E string to the fret edge of the first several frets which I attempted to attach a picture of. The area available for the string measures approximately 2/64 inch. 

This minimal clearance causes the high E string to pull off of the fretbaord constantly and makes it nearly impossible to play high E string runs on this guitar.

I also have a Vigier Wood with approximately 3/64 inch string area and 2005 Excalibur original with approximately 4-5/64 inch string area and string slipping is not a problem on these guitars.

I made two attempts to contact customer service, by email from the Vigier web site and a PM on Facebook, several weeks ago and have heard nothing back.  My Facebook message was "seen" shortly after but I have had no response. I am disappointed in the lack of response from any customer service in regards to this issue. 

Is this a normal variant to the fret/string spacing? 

I will also attempt to attach pictures of the other two guitars for comparison. 

 

[dockorey]

2005 Excalibur

[dockorey]

GV Wood

[dockorey]

As you can see there is much less space available for the string on the one Excalibur.  Could someone please contact me to try to remedy the situation?

Thank you. 

[prlgmnr]

What's it like at the low E side?

[1Patrice Vigier]

During transportation the neck alignment can shift, so, it is probably a matter of aligning the neck properly.

Unlock the neck screws a little ,enough to untight the neck not more and, your guitar facing you, push the neck to the left.

If you are unsure, contact a luthier.